Return & Refund Policy

We want you to love every piece you claim from Maggie Jewelry. If something isn't right, you have 30 days from the delivery date to arrange a return, and we'll make it simple.

Our 30-Day Return Promise

If you are not fully satisfied with your order, you have 30 days from the day your parcel is delivered to start a return.

To be eligible for a return:

Items must be unused, unwarn and in original condition
Items must be returned in their original packaging, including the box and any protective pouch
Your order number must be included, so we can match your parcel to you

To start a return, email us at support@maggiejewelry.com with your order number and the reason for the return. We will reply with the return address and instructions within 24 hours on a business day.

What you get back

Every piece in our collection is supplied free of charge. What you pay at checkout is the shipping and handling fee of $24.95.

When an approved return reaches us, we refund that $24.95 shipping and handling fee in full to your original payment method. There is no restocking fee and no deduction. Because the item itself was free, no product value is refunded — there was none charged.

Refunds are processed within 10 business days of us receiving and inspecting your return. Depending on your bank or card issuer, it can take a further 3 to 10 business days for the money to appear on your statement.

Return shipping

Return shipping is arranged by you and paid by you, unless the return is our fault.

We pay the return shipping when:

The item arrived damaged
You received the wrong item
The item was faulty on arrival

In those cases, email us a photo of the item and the packaging within 14 days of delivery and we will cover the return cost or send a replacement at no charge, whichever you prefer.

You pay the return shipping when:

You changed your mind
The item did not suit you
You ordered the wrong size

We recommend using a tracked service. We cannot issue a refund for a parcel we never receive, and without tracking there is no way to prove it was sent.

Damaged, faulty or incorrect items

If your parcel arrives damaged, or the item inside is faulty or not what you ordered, contact us within 14 days of delivery at support@maggiejewelry.com with:

Your order number
A photo of the item
A photo of the outer packaging

We will send a replacement or refund your $24.95 in full, at your choice, and we will cover any return postage.

Items that cannot be returned

For hygiene reasons, pierced earrings cannot be returned once the sealed packaging has been opened, unless they are faulty. This does not affect your statutory rights.

Late or missing refunds

If you have not received your refund after 10 business days from our confirmation email:

Check your bank account again
Contact your card issuer — processing times vary between banks
If it still has not appeared, email support@maggiejewelry.com and we will trace it with you

Exchanges

We replace items only if they are faulty, damaged or incorrect. If you would like a different piece instead, return the original under this policy and claim the piece you want from the collection.

Your statutory rights

This policy sits alongside your rights under applicable consumer protection law in your state. Nothing here limits those rights.

Questions

Email: support@maggiejewelry.com Business days: Monday to Friday, 9:00–17:00

We answer every email within 24 hours on a business day, and that includes returns. Simple, honest, and handled by a person.