Shipping Policy

We believe a good order should arrive with zero hassle and zero surprises. This page sets out exactly what you pay, where we ship from, and how long it takes.

Where we ship

We currently ship to the United States only.

Orders are dispatched from our fulfilment partner in Asia.

Processing and delivery time

Orders placed on a weekend or public holiday begin processing on the next business day.

Tracking your order

Once your parcel ships you will receive a confirmation email with your tracking number. You can also track any order from the Track Your Order page on this website.

Tracking can take a few days to show its first scan. That is normal — the carrier updates the record once the parcel reaches its first sorting facility. If there is still no movement after 10 business days, email us and we will chase the carrier for you.

Split deliveries

If you claim several pieces, they may be picked and packed separately. In that case you may receive more than one parcel, each with its own tracking number, at no extra cost to you.

Incorrect addresses

Please check your delivery address carefully before you confirm your order. We cannot change an address once a parcel has been dispatched.

If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery. A second shipping fee may apply.

Lost or delayed parcels

If your tracking has not updated for 10 business days, or the carrier has marked your parcel as delivered but you do not have it, email support@maggiejewelry.com with your order number. We will open an investigation with the carrier and keep you updated until it is resolved.

Questions

Email: support@maggiejewelry.com Business days: Monday to Friday, 9:00–17:00

We answer every email within 24 hours on a business day, and a real person reads every one. We are with you from the moment you click "Claim" to the second your parcel arrives.